ROYAL OPS CONSULTING

WHERE SUCCESS MEETS STRATEGY

Royal Ops Consulting is a consulting company dedicated to providing comprehensive services to organizations seeking development and support in these key areas. With a focus on delivering tailored training programs and seminars, Royal Ops Consulting aims to empower businesses to thrive in an ever-evolving landscape.

At Royal Ops Consulting, we offer a wide range of services designed to meet the unique needs of each organization we work with in the areas of Gaming, Operations, Leadership, and Diversity Consulting. We bring experienced consulting with a wealth of knowledge and expertise to the table, ensuring that our clients receive the highest quality guidance and support.

Mission:

Our mission is to be the catalyst for transformation and success in gaming, operations, leadership, and diversity. Through our comprehensive consulting services, we provide organizations with the development, support, and training they need to excel in these key areas. Our goal is to empower businesses to embrace innovation, achieve operational excellence, cultivate effective leadership, and foster an inclusive and diverse culture.

Vision:

Our vision is revolutionize the way organizations approach gaming, operations, leadership, and diversity. Our focus is to empower organizations through comprehensive consulting services, training, and seminars in gaming, operations, leadership, and diversity, driving growth, innovation, and inclusivity.

CASINO/GAMING

Slot Operations (customer experience, operational processes and efficiencies)
Regulatory Compliance
Responsible Gaming
Player Services
Security Operations
Marketing Strategies

OPERATIONS

Performance Metrics (KPIs)
Staff Training
Process Improvements (Kaizen)
Technology Integration
Vendor Contracts

LEADERSHIP

Leadership Development
Succession Planning
Change Management
Performance Management
Team Building
Communication

DIVERSITY

Diversity and Inclusion Assessments
Diversity and Training Education
Recruitment and Hiring Strategies
Diversity Metrics and Reporting
Cultural Competency

ABOUT

Chy Stewart, Strategic Gaming Consultant

With nearly 20 years of experience in the gaming industry, Chy Stewart is a seasoned leader renowned for driving growth and enhancing operational efficiency. She has successfully managed over $100 million in revenue and spearheaded expansion projects exceeding $5 million. Chy's career includes key roles at gaming establishments in Pennsylvania, Illinois, and Virginia, where she has held executive positions such as Director of Security, Vice President of Casino Operations, Diversity Officer, and most recently, General Manager.

Chy excels in strategic planning, regulatory compliance, and fostering a culture of diversity and inclusion. Her expertise spans slot operations, table games, sportsbook launches, security operations, training and development, and team building. As a dedicated community leader, she has played pivotal roles with the NAACP and the Pennsylvania Diversity Coalition.

Chy's innovative approach and leadership consistently deliver exceptional guest experiences and significant profit improvements. She is passionate about partnering with businesses to unlock new opportunities and achieve sustainable growth.

On a personal note, Chy is the proud mother of three dynamic daughters and embraces the joy of having three wonderful bonus children, creating a vibrant and loving family atmosphere.

Areas of Expertise:

Strategic Planning & Execution
Regulatory Compliance
Diversity & Inclusion Initiatives
Operational Efficiency & Expansion